Privacy Policy for HearthMosaic

HearthMosaic is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, participate in our online cooking courses, interactive live cooking sessions, recipe development workshops, culinary skills certification, or engage in personalized cooking coaching. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our site or use our services.

1. Information We Collect

We may collect personal information that can identify you, such as your name, email address, postal address, and payment information. We collect this data when you:

• Register for an account or course on our online platform.
• Enroll in a culinary skills certification program.
• Participate in interactive live cooking sessions or workshops.
• Engage in personalized cooking coaching.
• Contact us for support or inquiries.

We may also collect non-personal information, such as browser type, operating system, and IP address, to enhance our service delivery and user experience.

2. How We Use Your Information

The information we collect is used to:

• Provide and manage your access to our online courses and services.
• Process your transactions and enrollments.
• Communicate with you regarding our services, updates, and promotions.
• Improve and personalize your experience on our online platform.
• Comply with legal obligations.
• Develop new culinary content and features.

3. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your data is stored on secure servers located within the European Economic Area (EEA), ensuring compliance with GDPR.

• We use encryption technology for data transmission.
• Access to personal data is restricted to authorized personnel only.
• Regular security audits are conducted to ensure data integrity.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection laws.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies

Our website uses cookies to enhance user experience and analyze site usage. Cookies are small files placed on your device that allow us to collect information about your browsing activities. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

• HearthMosaic
• 2847 Rue des Poissonniers, Floor 3,
• Antwerp, Flanders, 2000
• Belgium